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The Studio Coop

Frequently Asked Q's

When will my order be shipped?

Orders are shipped through USPS First Class mail 3-5 business days after payment is received. The Studio Coop is not responsible for packages after they have been received by the postal carrier. If you have concerns about your package arriving safely, additional shipping insurance is available at checkout. International shipping is not available at this time.

 

What is your hardware made of?

All our earring posts are thoughtfully hypoallergenic and nickel-free. Varying styles of posts are either surgical steel or 18kt gold plated, making them lightweight and comfortable enough to wear all day.

 

How do I make a wholesale purchase? 

For wholesale inquiries please submit a contact form or email me at TheStudioCoop2019@gmail.com.

 

How does local pickup work?

Local Vista peeps can arrange to personally pick up their purchases for no extra cost. Simply choose the “Local Pickup” shipping option at checkout, and monitor your inbox for an email with further instructions. No-contact pickup is welcome!

 

Can I exchange my item?

An item can be exchanged for another item of EQUAL value within seven (7) days of delivery as long as it’s still in brand new condition upon return (no normal wear and tear). The buyer is responsible for covering all exchange shipping costs. 

 

Do you accept returns?

All sales are final. However if you experience an issue with your purchase, please contact me and I will do my very best to assist you.  

 

How do I care for my clay jewelry?

Polymer clay is a long-lasting durable material that can be kept beautiful and clean when taken care of properly. Keep your clay jewelry out of water. Do not bend your earrings, as that can result in breakage. For non resin-sealed clay, wipe away dirt with a damp cloth. For pesky makeup stains, apply a small amount of nail polish remover or rubbing alcohol with a Q-tip.

 

How do I care for my brass jewelry?

It's normal for brass to tarnish over time. Fear not! Some brass cleaner and a clean rag will do the trick. For a more natural remedy, you can apply a thin coat of ketchup to the metal, and let it sit for 30 to 60 minutes, then rinse with warm water. Take care to keep ketchup off the clay.